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Showing posts with label clarity in communications. Show all posts
Showing posts with label clarity in communications. Show all posts

Monday, August 06, 2012

How You Respond Says More Than What You Actually Say.

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As a society and as a civilization, we are overworked, overstimulated, overburdened, under capitalized, emotionally depressed and financially depleted. Everyone knows this. But these negative factors are taking away the precious element of empathy in our communications that helps to make our exchanges the most effective. Too much texting and too little talking is broadening the gap between the Baby Boomer crowd and the Millenials, and is creating a new 'relationship' paradigm that has us minimizing the significance of relationships in general. We're routinely De-personalizing, and becoming frighteningly mechanical as we advance. Maybe we suffer from "Machine envy."

If I telephone you, and you text me back in return, that may mean that you are busy and want to acknowledge that I have reached out to you, and that you'll call me later when things are less hectic. But if you never, ever phone me back, and I can only seem to get text messages from you in response to my telephone entreaties, my subconscious is going to invariably register this as disrespectful or unfriendly. If I don't view it as such, it means that my standards for exactly what constitutes a "relationship" have diminished with the times and the technology.

As a rule, the more in-touch (employing the greatest number of senses) we are with our counterpart, the stronger the bond and the deeper the trust that we are able to build. Without hearing a voice, seeing a face, savoring subtle non-verbal cues, and biochemistry (the pheromone effect that my parents used to simply ref to as "chemistry."

While not fully true, it is mostly true: How you respond (via text, phone, email, etc.) weighs just as heavily on the quality and effectiveness of your communication as the actual content of that communique.

The more of yourself that you give to a communication, the more effective, generally speaking you will be at conveying a message that will "get through" the rest of the noise associated with our overstimulated, multitasking society.

Do not underestimate the power of sending a stronger signal by touching more of the other person's senses.

Douglas E. Castle for The Sending Signals Blog  






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Tuesday, July 10, 2012

Corporate Emails ARE NOT Useless - They Just have To Be Used Carefully.

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CBS MoneyWatch recently published a quickie news brief that stated in essence that "office emails were useless. I strongly disagree, and I'll tell you why, but only if you read the article and come right back here [no dilly-dallying, either]. We'll save you some Skittles...

» Why most company emails are worthless 
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Well. Now you've read it, and you know that some of it is sadly truth. But we need to clarify just exactly constitutes a legitimate company email before we wander too far afield.

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You can and should use emails, especially if they are prepared on custom stationery with a footer containing your communications coordinates and company affiliation (or sometimes an elaborate disclaimer in smaller font size print, which only adds more solemnity, gravitas and authority to your correspondence) if you first either text message or phone the recipient (whom you must know through prior contact or via third-party agency and advise that an email is going to be arriving, and if you are:

1) Sending invitations to a number of colleagues to share a tasteful and relevant video, picture, a link, an invitation to an event or to participate in a Humanitarian cause sanctioned by the organization;

2) Conducting a survey where colleagues will be directed to a third party anonymous survey site;

3) For important documents, such as minutes of meetings, contracts, financial arrangements and the like, where you would like a permanent record, and where you may wish to deliver the document and any attachments to several storage repositories for security's or safekeeping's sake;

4) For keeping a record of correspondence with someone in the company regarding an ongoing official issue;

5) For all correspondence with government regulatory agencies, vendors, suppliers, major customers regarding any issue of potential legal (civil or criminal) liability.


Other than that, email becomes an abuse. And remember: Don't EVER send information of a personal or non-corporate nature in your corporate email.

That's it!

Douglas E. Castle for The Sending Signals Blog





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Friday, May 04, 2012

They Hate My VoiceMail Message!

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People have no patience for lengthy outgoing voicemail messages. The longer your message, the less likely it is that people will even listen to the whole of it, let alone actually leave their message. For the purposes of illustration, and utilizing the magic of AudioBoo, I have created what might be the world's most annoying (albeit hysterical) outgoing message. If You are a Senior, you might inadvertently find yourself appreciating the message, and perhaps even fashioning your own after it. Please don't. Your family will hate you.

On the positive side, a message like the one which follows is certain to turn telemarketers and even the most persistent creditors off -- possibly forever.

The Sending Signals Blog presents the MOST ANNOYING OUTGOING VOICEMAIL MESSAGE IN HISTORY. Please listen.





Douglas E. Castle for The Sending Signals Blog











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Friday, December 23, 2011

Natural Sign Language - Enhanced Communication

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English: A Deaf, Hard-Of-Hearing or Speech-Imp...Image via WikipediaOn a recent trip to Southeast Asia, I learned a great number of things while being in isolated 'conversational' encounters with other folks who spoke almost exclusively Cantonese, while I had only my Americanized English to offer. By the way, if you're a Yank venturing east, remember to boil all water before you drink it.

At first, encounters were awkward as my conversational counterparts and I each tried using some words in our native tongues. But as we became more comfortable, conversation became much more comfortable, efficient and rapid as we simulated to each other (through crude sign language demonstrations of acts, rather like the game of "Charades"), and became responsive by using the most universal signs for "yes," "no," "tell me more, I don't quite understand," "Oh, I get it!," and the ever-popular eye rolling when finding something mutually ridiculous or objectionable.

When we physically (visually and viscerally) demonstrate what we want to say, we are very powerfully effective at communicating on a viable level. The more of this that we do, the more proficient we become at it; the more that we engage in this practice with the same companion, the more intuitive and flowing the thoughts, expressions and communications become.

Here's a thought:

Perhaps our regular communications and messaging to others would become more effective if we incorporated more physical gestures with our verbal conversations. I believe that these gestures add clarity, a deeper emotional understanding of what lies underneath the surface of our words, more emphasis, more memorability and the extra benefit of primitive re-humanizing of ourselves.

When we use these gestures, we become more like teachers and less like preachers.

Try it. You can just nod your head for "yes, Douglas."

Douglas E. Castle for Sending Signals, Taking Command and Braintenance.

p.s. I will definitely endeavor to learn signing, so that I may expand my communication skills to engage in conversations with those who are challenged with impaired hearing. I never realized how important this additional language skill could be -- and it has the benefit of being largely international.







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Saturday, December 03, 2011

Symbols: Super-Effective Conscious and Subconscious Communications.

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English: Managing emotions - Identifying feelingsImage via Wikipedia - Click on the pic for larger size and higher resolution.



A symbol is merely an image -- a picture (and it has been said that a picture is worth a thousand words) which has a deep-rooted historical experience and emotional association (or "charge") with it. Sometimes they are subtle -- and sometimes shocking. Other symbols are merely easily understandable depictions or simplistic signs for giving instructions, directions, warnings. These are obvious, albeit highly simplified symbols. And, of course, logos are symbols which represent brands. Of course physical gestures are often symbolic, but we will only deal with picture symbols in this article.

Every gadget which you own or which you see, from cellular telephones to automobiles, is loaded with simple images which signify (indicate) things in a brief, efficient manner; a technique which crosses cultural, linguistic and literacy barriers. In this manner, a symbol is a compressed instruction or directive, sparing the viewer paragraphs of complex written text copy as well as the time consumed in reading them. They are designed to convey a message with the utmost rapid understandability.

Hence the article Title: SYMBOLS: SUPER-EFFECTIVE CONSCIOUS AND SUBCONSCIOUS COMMUNICATIONS.

Many of these icons or signs (like the one to start your computer, or the 'no smoking' sign, or the 'don't slip on the wet floor' sign, or the 'poison' and 'radioactivity' or 'RSS' signs are considered International Symbols. In an increasingly global and inter-communicative society these are growing in number and significance. They are barrier-breakers transcending cultures, languages and other potential impediments to understanding and marketing.

International Symbols are truly hyper-compressed language. Bottom line: Quick look - Immediate understanding.

Other symbols are not at all instructive -- they have deep emotional charges that are built into them by historical association and they invoke powerful feelings, responses and impressions. These are used in politics, in heraldry, in military and religious contexts. These are the most powerful communications of all. They call the conscious mind to attention; bring a concentrated, rapid-fire 'movie footage' to the subconscious (perhaps several years of experiences reduced to a 'burst' lasting a fraction of a second to several minutes); invoke intense love, hatred, fear, arousal, obedience (base emotions that include visceral responses paired with a screaming call to action or to reaction).

These symbols are truly hyper-compressed history.

Logos are symbols which become associated with brands, and ultimately signify these brands. A good Logo appears to be unique and highly distinctive, but it may intelligently incorporate some elements of international or emotionally-evocative symbols to chance their subconscious or subliminal potency. Have you ever noticed the logos for Head Skis, Federal Express, or Nike?

These logos (symbols) are, in effect, brand representatives... they are precious pixels of intellectual property (IP) which are carefully crafted and which are infused with associated meaning through repetition in conjunction with other forms of messaging. A good logo virtually causes the viewer to instantly recall all of the benefits, features, bargain propositions, previous advertising and promotional efforts associated

A pictorial or video presentation which is constructed of or embedded with multiple symbols can be exceedingly effective at sending a message and provoking behavior. Mad Marketers know this and apply it constantly. Now, to refer to an excerpted piece from an earlier posting in Mad Marketing Tactics:
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If you know the emotions (through historical associations with events) which can be brought forth by various symbols, you can incorporate those symbols, in various forms - some subtle, and some not subtle at all - into your messaging and marketing to strengthen your communications, branding, memorability and recipient/ audience motivation ... to inspire a more compelling "Call to action." Human Beings follow their emotions first, and justify their resultant actions with intellect and logic.

Remember that a symbol is a seed which plants a story -- sometimes it is the match which lights a fuse -- sometimes it is the key to opening up the receptiveness of a new acquaintance.


We are all Students of Behavioral Psychology, both introspectively (as in "What was I Thinking?") and observationally, or objectively (as in "What made her say that?").

As you already know, the mind processes pictures, and information constructed as pictures, much more rapidly and with a greater sense of recall and association than it does words or text. A Picture may truly be worth a thousand words.

Symbols, which are pictures with certain connotations or associations, are the most powerful of pictures. They not only get absorbed into the subconscious, but they are subliminally active and often emotionally-charged. National flags, banners, crests, currency, buildings... every object of importance is embedded with symbols of one sort or another.

Pictures which contain symbols and embedded words or commands (whether readily visible or subliminally visible) are particularly powerful. The viewing audience is quite often unaware of how powerful symbols are, unless they are confronted with very powerful ones (ones that they have been taught to fear or respect): the policeman's badge, the FBI identification card, the cross worn by a priest, the swastika, the Stars and Stripes of the American Flag, traffic signs, automobile dashboard symbols, and the like.

While pictures appeal to the subconscious, symbols (in particular) also have a very powerful direct practical association or emotional charge -- and Human Beings are more readily motivated by emotions than by intellect. Deny it as we might, we do things reactively, out of emotion, and we use intellect to rationalize what we have already chosen to do after the fact.

The following pictures contain some familiar branded logotypes, common symbols, as well as some arcane (but powerfully emotionally/ historically - charged ones. Have a look, and see how they make you feel -- what memories, ideas, emotions and sensations they call forth. You may be surprised.

Douglas E Castle http://aboutDouglasCastle.blogspot.com 













BRAINTENANCE Blog - [http://braintenance.blogspot.com/]


Tags, Labels, Search Terms, Categories, Keywords and Topics: symbols, symbology,  pictures, mental processing of images, mental processing of text, embedded words, commands, subconscious, reactive mind, subliminal signals, emotional triggers, memory and recall, advertising techniques, influence and persuasion, subtle messaging, ambigrams, cultural symbols, the senses, the power of images, learned behaviors, SendingSignals Blog, The Internationalist Page Blog , Mad Marketing Tactics Blog, magic, mental impressions, creating moods, associative thinking, emotional manipulation, intellect versus emotion, instinct, intuition, learning processes, motivators, stereotyping, animism, religious symbols, ingrained beliefs, logic versus emotion, fear versus positive reinforcement, convincing, Douglas E. Castle, retained images, powerful pictures, art and emotion, currency, flags, banners, heraldry


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I have increased my own use of tables (for organizational simplicity -- people prefer charts and tables to free-flowing narrative) and symbols (people prefer familiar clickable pics than written, detailed content) in order to give my readers, colleagues and friends easier access to my information and to make their client experience easier, and more pleasant.

Some samples can be found in either of these blog sites [you can look at each one, and then hit the "BACK" button in your browser to return here and to view the other example, and to finish reading this article]:

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Monday, September 05, 2011

Humor: Social Lubricant And Deal-Maker

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I have a sense of humor. It has literally saved my life (but not my sanity) on occasion.

You see, a genuine smile tends to be disarming and relaxes those around you -- it impulsively makes them more accepting of you, and more receptive to what you are about to say. A sense of humor, especially a slightly self-deprecating one, is thoroughly disarming, especially in a tense communication or negotiation of any sort. It breaks stalemates, banishes negative energies, and allows almost any subject to be re-framed. People crave comedic relief.

While you must be sensitive to the nature of your audience, the circumstances, and some cultural or other occasionally thorny issues, a bit of humor can transform an awkward moment into an interpersonal bonding opportunity.

One rule, generally speaking (and I violate this one too much of the time) -- don't make any other person, or that person's lifestyle, beliefs, or orientation, the subject of a joke. That is a high-risk proposition. The only safe subject is truly yourself. Never, ever take a chance of inadvertently insulting someone else.

Humor, applied judiciously, is a stress-reducer, a re-energizer, a creativity booster and an accelerant to achievement. It brings people closer together, opens a secondary "shadow dialogue" and a richer personal understanding and flexibility between us; and it gives us a chance at "refreshing" our signal. 

Douglas E Castle

http://aboutDouglasCastle.blogspot.com
http://TakingCommand.blogspot.com
http://TheInternationalistPage.blogspot.com
http://BusinessAndProjectPlanning.blogspot.com

My Staff Of Experts - Right Click On The Pic For Action Video And Theme Song!



http://www.youtube.com/watch?v=QGnh0q4RuQ8&feature=list_related&playnext=1&list=PL5929EFCD67C51FAD


Thursday, September 01, 2011

Pace Your Speech! --> S-L-O-W D-O-W-N...

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The average individual speaks fairly rapidly to his or her colleagues, friends and family members. Some of us are habitually prone to speaking quite rapidly, and our audience might often miss a significant portion of the message which we are attempting to communicate -- they will either ask us 1) to slow down; or 2) to repeat what we've said (but at an audible frequency); in the worst case, they may either disregard our rushed communication (as it entails too much effort to follow it), or they may politely listen without telling us that they didn't capture some content.

To make matters worse, when we are very excited, angry or fearful, we naturally tend to accelerate the number of words we spout out per minute, and our voices tend to hit the higher side of our range of pitch (imagine an Irish tenor singing "O' Danny Boy," or a college fraternity party where, after inhaling helium from balloons, the members of the crew take turns speaking like munchkins, tittering and giggling the whole time), which tends to make us sound 1) less in control, and 2) less important.

When you are going to be speaking to an individual, a small group or the entire Press Corps, be certain to counterbalance that natural propensity to speak faster and higher by:
  • Pausing for breath, and minding posture prior to speaking - ramrod straight and in command;
  • Making eye contact with each person in the group by sweeping over them with your gaze - tacitly getting their attention and respect;
  • Taking great care to carefully and clearly enunciate each word, and speak clearly;
  • Consciously keeping the pitch of your voice as deep and resonant as possible;
  • Be fairly loud, but do not get frustrated and shout.
In a crisis, or under emotional pressure, you must send your signals slowly, clearly, resonantly and with the proper "gravity."

We are best in control of our audience, when it seems that we are totally in control of ourselves and the situation which confronts us.

Douglas E Castle

[http://aboutDouglasCastle.blogspot.com]
[http://SendingSignals.blogspot.com]
[http://Links4LifeAlerts.com]


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