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Showing posts with label efficient communications. Show all posts
Showing posts with label efficient communications. Show all posts

Sunday, April 14, 2013

Brilliant Introductions - You Become Indispensable!

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Note:This article was originally published on this blog under the title "Making Brilliant Introductions -- For Fun And Profit!"

There is both an art and a science to making brilliant introductions between two individuals whom you know, but who haven't yet met. If your do it properly, you'll have make some serious credibility, competence and social stature points with both parties, very much to your benefit. If you do it improperly (as most ordinary people are inclined to do -- these people are probably not readers of The Sending Signals Blog), you stand a good chance of ruining your relationships or at least reducing your stature in the eyes of two people.

Dos And Dont's:

1) Do not ever send an email to both parties wherein you quickly say something trite and obviously thoughtless (in the interest of expediency because you had more important things to do) like "I thought it would be great if you two got together. John is a baker and Jack owns the La Merde Grille. You've got each other's emails. John's phone number is 555-4343, and Jack's is 555-1090. You could both make a fortune working together." [they always use the 555 exchange on television]

2) Do not ever introduce two parties if you have not first asked for each party's permission and received it. This is true of all introductions. And while discreetly asking for each party's permission, briefly explain the relevance of the introduction by offering a quick summary of how the other person could "fit" in satisfying some interest or agenda objective of the person with whom you're speaking. I find it best to do this either in person, or by telephone. A good introduction, in most cases is worth getting both parties properly aligned and each feeling respected and honored at your thoughtfulness. If either party seems reluctant at all, do not pres the issue. Simply dismiss it by saying something along the lines of "That's perfectly fine. I was thinking of you, and I thought that ________ might be a good candidate for ______ with you. Should you change your mind, please let me know. Thanks. I'll speak with you soon." Never, ever push an introduction which either party is not at all enthused about pursuing.

3) If you are going to make the introduction by telephone, orchestrate a time, confirm with both parties, and set up a 3-way dial-in conference call, with an email confirmation to each party re-stating the time, the phone number and the access code. When you get on the call, make a polite introduction. For example, "Jack and John, I'm so glad that you were both able to find time for this conference. Jack; John is someone whom I've known ____________(etc). He's always been an excellent_______________. John: Jack is someone whom I've had the privilege of knowing for ______________years, and he has always been _______________________." After this, let the two parties converse, and just stay on the sidelines.  Before the call is terminated, thank each party for making the time to participate in your conference. Don't force or press any issue, or give out phone numbers.

4) After making an introduction, wait several hours or a day, and phone each party to ask if the introduction was of help to him/her. Your role is over. If either party wants further information, they'll ask you. Never pester.

5) If you are introducing two people to each other in person (after you gotten the proper "go ahead" from both parties, bring them together, face-to-face, with one of your hands on each of the parties' shoulder or back as you face them sideways. It's a subtle gesture of uniting them, and it is a wonderfully implanted subconscious anchor. Make the same introductory speech as you would have made on the telephone call. Stay for a few moments and if the two appear to be hitting it off well, politely excuse yourself and go somewhere out of earshot. Later, thank each individually for being open to the introduction.

If you do this properly, you will be perceived (with credit to author Malcolm Gladwell who wrote "The Tipping Point") as an important connector, and as a "go-to" person. And you want to be a "go-to" person for introductions and for the development of your personal brand and your business. Don't take introductions or make introductions casually. They are important in making you important.

Douglas E. Castle

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Monday, March 19, 2012

Quiet But Deadly - Soft Voice - "Sotto Voce"

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Yes. This article was originally going to be titled "Silent But Deadly," but then I realized many of my readers would be aghast at my lack of judgment and taste. Puns are entertaining, but on a serious note, utilizing a well-modulated soft, unwavering voice [the proverbial 'whisper in someone's ear'] is one of the most powerful ways to make your words carry serious intensity.

In individual cases (one person to another), it makes the information seem that much more important. In group cases (where you are speaking to a crowd or lecturing or presenting to a group), it forces your audience to be stock still, to strain to hear your every measured syllable, to focus on what you are saying (and tune out all other distractions, almost hypnotically), and to give every one of your words more impact. Your audience will generally lean forward in order to hear you more clearly. This is reflexive behavior.

Sotto voce, Italian for "soft voice" is always interpreted by the Human Subconscious and social conditioning, as foreshadowing a shared and important secret. It is a tool that few military-trained or public speaking-trained learn how to master... or even to use effectively.

If you gently make bodily contact (in an individual-to-individual case, where you gently touch the other person's shoulder or forearm, you will anchor the content of your message more deeply by the added element of associative touch.

The cliche is that "Silence is golden" (and it may well be in an interrogation), but do not forget, to paraphrase an old aphorism, when you speak softly, you automatically carry a big stick.

Douglas E Castle for The Sending Signals Blog.

Please also look at The Taking Command Blog, too. Thanks.







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Thursday, January 05, 2012

Secret Signs, Codes And Languages...

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In establishing deeper friendships and intimacy, sharing secrets on the basis of trust is a powerful bonding strategy. The power of sharing and trust cannot be underestimated, as they are the true foundation of all meaningful Human interaction and socialization.

Another strategy for building more deeply personal relationships which is not quite as potent, but which is less risky (at the outset) is the mutual invention (by you and your friend-in-the-making) of secret signs, codes and languages. This is extraordinarily childish, but it appeals to all of us at a very deep subconscious level. It also adds an element of fun to interpersonal relationship development.

A mutual rolling of eyes when a certain boring someone is speaking [in an annoying nasal tone -- I can't stand that] is a wonderful example. A special hand gesture or shared clearing of the throat when something predictable about to happen, or when a third party (there are unknowing victims in all of this, but they are not really victims at all if you have the ethical fortitude to avoid making gestures or signs about someone into a group activity).



Calling persons, objects or events by code names, even silly ones, becomes a very intimate "secret language" which inevitably has the effect of bringing two persons closer together. Ironically, many relationships have their start with a shared gesture followed by a silly nod of agreement or assent. What the parties seldom understand is that they are developing intimacy through the sharing of a private language.

I befriended one of my best childhood pals when hardboiled eggs were being served in the school cafeteria and we both, almost simultaneously, held our noses at the stench.

Sharing secret signs, codewords (usually rude nicknames) or expressions is the simplest, least risky means of having another person identify with us, share with us, and trust us with a small, seemingly harmless secret. It is a powerful building block to sharing and trusting with far greater things.

You are never too old, and the situation is never too solemn, to do this. It is powerful, fast-acting and effective...a sort of "superglue".

The world is your laboratory. I would suggest that you get started with this incredibly meaningful and significant "nonsense" right away.

Douglas E Castle for SENDING SIGNALS!









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Sunday, December 18, 2011

Buzzwords And Acronyms Kill Presentations - And They Can Destroy Reputations, Too...

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TechRepublic's Daily Digest recently featured a collection of corporate buzzwords that businesspeople absolutely hate...even those of us who sometimes use them in order to avoid being overly verbose (my specialty) or to sound as if we are "in the know" and "state-of-the-art," as well as in the general swing of business. Incidentally, most businesspeople, generally speaking, are brought to the point of nausea by unexplained acronyms, especially when they are used in rapid-fire mixed clusters. You actually trivialize yourself from an executive or statesman down to point of being a lower-level techie or geek by the excessive use of buzzwords and unexplained acronyms. Your communication should convey information without boring or belittling the listener.

Yes indeed: buzzwords and acronyms can kill presentations and destroy your reputation as well. Ironically, many high-falutin' jargonophiles (a Lingovation which I've invented quite spontaneously), think exactly the opposite -- and it represses their successes. Good thing that you're reading this article.

Ironically, the world's wealthiest and most powerful leaders, decision makers and investors dislike these affectations most of all. They are either not conversant in such short-speak, or become angered that you, as a presenter are actually talking down to them -- don't belittle an important connector, mentor or investor by being too damned hip. You should not sound like a talking text message -- at least IMHO [chuckle]:

Most despised corporate buzzwords

Do you have a particular buzzword that you hate? Here's a whole list of them! Read more

Douglas E. Castle for SENDING SIGNALS!
The most effective way to use buzzwords and acronyms (in speaking) is sparsely, selectively, and with a definition to precede each one. A slight pre-emptive apology is a dignified touch that might score you some points: For example, "For our purposes today, instead of repeatedly saying 'Bend Over, Her It Comes Again,' I'll be using the acronym 'BOHICA'. If someone laughs (particularly a decision maker or your father-in-law to be), you've actually used the whole thing to your advantage.

In writing, the simplest approach is to simply define the term upon its first appearance, and follow it by the acronym that you'll be using thereafter. For example, "On you've established the system, monitoring, or follow-up, is extremely important. For the balance of this chapter, when referring to 'Follow Up' I will be using the simple acronym 'FU' " 







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Saturday, December 03, 2011

Symbols: Super-Effective Conscious and Subconscious Communications.

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English: Managing emotions - Identifying feelingsImage via Wikipedia - Click on the pic for larger size and higher resolution.



A symbol is merely an image -- a picture (and it has been said that a picture is worth a thousand words) which has a deep-rooted historical experience and emotional association (or "charge") with it. Sometimes they are subtle -- and sometimes shocking. Other symbols are merely easily understandable depictions or simplistic signs for giving instructions, directions, warnings. These are obvious, albeit highly simplified symbols. And, of course, logos are symbols which represent brands. Of course physical gestures are often symbolic, but we will only deal with picture symbols in this article.

Every gadget which you own or which you see, from cellular telephones to automobiles, is loaded with simple images which signify (indicate) things in a brief, efficient manner; a technique which crosses cultural, linguistic and literacy barriers. In this manner, a symbol is a compressed instruction or directive, sparing the viewer paragraphs of complex written text copy as well as the time consumed in reading them. They are designed to convey a message with the utmost rapid understandability.

Hence the article Title: SYMBOLS: SUPER-EFFECTIVE CONSCIOUS AND SUBCONSCIOUS COMMUNICATIONS.

Many of these icons or signs (like the one to start your computer, or the 'no smoking' sign, or the 'don't slip on the wet floor' sign, or the 'poison' and 'radioactivity' or 'RSS' signs are considered International Symbols. In an increasingly global and inter-communicative society these are growing in number and significance. They are barrier-breakers transcending cultures, languages and other potential impediments to understanding and marketing.

International Symbols are truly hyper-compressed language. Bottom line: Quick look - Immediate understanding.

Other symbols are not at all instructive -- they have deep emotional charges that are built into them by historical association and they invoke powerful feelings, responses and impressions. These are used in politics, in heraldry, in military and religious contexts. These are the most powerful communications of all. They call the conscious mind to attention; bring a concentrated, rapid-fire 'movie footage' to the subconscious (perhaps several years of experiences reduced to a 'burst' lasting a fraction of a second to several minutes); invoke intense love, hatred, fear, arousal, obedience (base emotions that include visceral responses paired with a screaming call to action or to reaction).

These symbols are truly hyper-compressed history.

Logos are symbols which become associated with brands, and ultimately signify these brands. A good Logo appears to be unique and highly distinctive, but it may intelligently incorporate some elements of international or emotionally-evocative symbols to chance their subconscious or subliminal potency. Have you ever noticed the logos for Head Skis, Federal Express, or Nike?

These logos (symbols) are, in effect, brand representatives... they are precious pixels of intellectual property (IP) which are carefully crafted and which are infused with associated meaning through repetition in conjunction with other forms of messaging. A good logo virtually causes the viewer to instantly recall all of the benefits, features, bargain propositions, previous advertising and promotional efforts associated

A pictorial or video presentation which is constructed of or embedded with multiple symbols can be exceedingly effective at sending a message and provoking behavior. Mad Marketers know this and apply it constantly. Now, to refer to an excerpted piece from an earlier posting in Mad Marketing Tactics:
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If you know the emotions (through historical associations with events) which can be brought forth by various symbols, you can incorporate those symbols, in various forms - some subtle, and some not subtle at all - into your messaging and marketing to strengthen your communications, branding, memorability and recipient/ audience motivation ... to inspire a more compelling "Call to action." Human Beings follow their emotions first, and justify their resultant actions with intellect and logic.

Remember that a symbol is a seed which plants a story -- sometimes it is the match which lights a fuse -- sometimes it is the key to opening up the receptiveness of a new acquaintance.


We are all Students of Behavioral Psychology, both introspectively (as in "What was I Thinking?") and observationally, or objectively (as in "What made her say that?").

As you already know, the mind processes pictures, and information constructed as pictures, much more rapidly and with a greater sense of recall and association than it does words or text. A Picture may truly be worth a thousand words.

Symbols, which are pictures with certain connotations or associations, are the most powerful of pictures. They not only get absorbed into the subconscious, but they are subliminally active and often emotionally-charged. National flags, banners, crests, currency, buildings... every object of importance is embedded with symbols of one sort or another.

Pictures which contain symbols and embedded words or commands (whether readily visible or subliminally visible) are particularly powerful. The viewing audience is quite often unaware of how powerful symbols are, unless they are confronted with very powerful ones (ones that they have been taught to fear or respect): the policeman's badge, the FBI identification card, the cross worn by a priest, the swastika, the Stars and Stripes of the American Flag, traffic signs, automobile dashboard symbols, and the like.

While pictures appeal to the subconscious, symbols (in particular) also have a very powerful direct practical association or emotional charge -- and Human Beings are more readily motivated by emotions than by intellect. Deny it as we might, we do things reactively, out of emotion, and we use intellect to rationalize what we have already chosen to do after the fact.

The following pictures contain some familiar branded logotypes, common symbols, as well as some arcane (but powerfully emotionally/ historically - charged ones. Have a look, and see how they make you feel -- what memories, ideas, emotions and sensations they call forth. You may be surprised.

Douglas E Castle http://aboutDouglasCastle.blogspot.com 













BRAINTENANCE Blog - [http://braintenance.blogspot.com/]


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I have increased my own use of tables (for organizational simplicity -- people prefer charts and tables to free-flowing narrative) and symbols (people prefer familiar clickable pics than written, detailed content) in order to give my readers, colleagues and friends easier access to my information and to make their client experience easier, and more pleasant.

Some samples can be found in either of these blog sites [you can look at each one, and then hit the "BACK" button in your browser to return here and to view the other example, and to finish reading this article]:

Douglas E. Castle's Blogs And RSS Feeds

TwitterLinks Hubspot





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Thursday, July 14, 2011

A Conversation Can Resolve Perceived Differences - Productive Conversations Bring Out What We Share In Common.

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Productive Conversations, Resolving Disputes And Finding Things In Common

We all have differences, both real and perceived. Productive communication makes it possible for us to eliminate the perceived differences, work on resolving (compromising or negotiating) the real differences, and to find out what we have in common. Very often, the things that unite us far outweigh the things that divide us. But we'll never learn if we don't have a serious and sincere conversation. An example follows:

Collaboration and Competition are not mutually exclusive. Neither are Sustainability and Capitalism.

Sustainability creates employment opportunities, spawns innovation, and is based upon a sound economic principle of efficiency; just as the profitability of a capitalistic institution, i.e., a business, is largely dependent upon the the leveraging of efficiencies.

The trick is to get both sides, the Sustainability/ Environmentalist contingent, and the Capitalist/ Entrepreneurial contingent, to engage in open-minded dialogue to the benefit of both. The steps are sensible enough:

1) Get the attention of thought-leaders on both sides;

2) Get them seated at the same table to explore their common objectives -- the things that bind them are vastly greater and of more value than the differences (largely perceived, and born of overzealousness, rivalry and a general politicized bigotry);

3) Get them to understand that they can work together synergistically, to the benefit of both, and to the detriment of neither.

To quote a line from a movie, "What we have here is a failure to communicate."

The initial task of getting the parties to sit down together peaceably will require the skills of a diplomat, a moderator and a negotiator/ dealmaker. But this is a task that needs to be performed and rapidly. This failure to communicate and to collaborate costs every citizen of the world with every day that passes, both in terms of a struggling global economy, and an environment that is becoming increasingly toxic. -DC





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NOTICE: This article is Copyright © 2011 by author Douglas E Castle with all rights reserved. It may be republished without permission provided that it is published in full, with all hyperlinks and exhibits left intact, and with full attribution given the author. This article does not contain or constitute medical, health, psychological, legal, regulatory, investment, securities, financial, tax, or any other form of professional advice -- the reader acknowledges and accepts this disclaimer. Further, the reader indemnifies and holds harmless both the author and all publications in which this article appears of any damages, claims, loss, responsibility or liability emerging from the reader’s utilization of any information contained herein.


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